1. General Information

This online shop operates on a print-on-demand basis. All products are manufactured only after an order is placed. As a result, certain statutory exceptions to the right of withdrawal apply under EU law.

2. Right of Withdrawal

In accordance with Directive 2011/83/EU on Consumer Rights, consumers within the European Union generally have the right to withdraw from a distance contract within 14 days without giving any reason.

However, this right does not apply to contracts for the supply of goods that are:

  • Made to the consumer’s specifications, or
  • Clearly personalized, or
  • Produced on demand and not suitable for resale.

As all products sold in this shop are printed and manufactured specifically for each customer, the statutory right of withdrawal does not apply once production has begun.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Print-on-demand products
  • Personalized or custom-designed items
  • Digital products or downloads
  • Gift cards
  • Items marked as final sale

This limitation is lawful under Article 16(c) of Directive 2011/83/EU.

4. Defective, Damaged, or Incorrect Goods

Notwithstanding the above, consumers retain their full statutory rights in cases where goods are:

  • Defective
  • Damaged in transit
  • Misprinted
  • Incorrectly fulfilled

If you receive a defective or incorrect item, you must notify us within 14 days of delivery by contacting ww@blogquizshop.com and providing:

  • Your order number
  • A clear description of the issue
  • Photographic evidence of the defect or error

Upon verification, we will offer a replacement or refund at no additional cost, in accordance with EU consumer protection law.

5. Sizing Issues

Returns or refunds cannot be granted for sizing issues where the product was manufactured correctly according to the size selected by the customer. Customers are responsible for reviewing size charts and product specifications prior to purchase.

6. Refund Processing

Approved refunds will be issued to the original method of payment within 5–10 business days after confirmation.
Original shipping costs are non-refundable, except where the return results from a defect or fulfillment error.

7. Lost Shipments

If an order is confirmed lost in transit by the carrier, a replacement or refund will be issued. We are not responsible for delays or losses caused by incorrect addresses provided by the customer or customs-related delays.

8. Legal Guarantee of Conformity

Nothing in this policy affects your statutory rights under EU law, including the legal guarantee of conformity for goods under Directive (EU) 2019/771.

9. Contact Information

For all return-related inquiries, please contact:

Sinden Ventures
gpsr@sindenventures.com

Markou Evgenikou 11,

Mesa Geitonia,

4002, Limassol, Cyprus.